What are cookies?
Cookies and other tracking technologies are small bits of data or code that are used to identify your devices when you use and interact with our website and other services.
What cookies do we use and how do we use them?
Essential cookies and similar technologies
These are vital for the running of our services on our website. Without the use of these cookies parts of our website would not function.
Analytics cookies and similar technologies
These collect information about your use of our website, and enable us to improve the way it works. For example, analytics cookies show us which are the most frequently visited pages. They help us record how you interact with our websites, such as how you navigate around pages and from page to page; identifying improvements we can make to the customer journey. They also help identify any difficulties you have accessing our services, so we can fix any problems. Additionally these cookies allow us to see overall patterns of usage at an aggregated level.
||Registers a unique ID for the user for analytical purposes
||Used to help Google Analytics
||Necessary for the operation of the site: it detects language and assigns an anonymous ID to the user.
||Registers a unique id that is used to generate statistical data on how the visitor uses the website.
|| Used to send data to Google Analytics about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels.
||Preserves user session state across page requests.
Functional/Preference cookies and similar technologies
These cookies collect information about your choices and preferences, and allow us to remember things like your text size and location, so we can show you relevant content to where you are. They allow us to customize the services you have accessed. We also use these cookies to provide you with services such as video clips.
When you access and interact with our services cookies may collect certain information about those visits. For example, in order to permit your connection to our websites, our servers receive and record information about your computer, device, and browser, including potentially your IP address, browser type, other software or hardware information, and your geographic location.
These are bits of data that count the number of users who access a website or webpage and can also allow us to see if a cookie has been activated. Web beacons used on web pages or in emails allow us to see how successful an article has been or that an email message was successfully delivered and read in a marketing campaign. Web beacons are also used to verify any clicks through to links contained in emails.
We may, in certain situations, use Adobe Flash Player to deliver special content, such as video clips or animation. To improve your user experience, Local Shared Objects (commonly known as Flash cookies) are used to provide functions such as remembering your settings and preferences. Flash cookies are stored on your device, but they are managed through an interface different from the one provided by your web browser.
Tracking URLs are a special web link that allows us to measure when a link is clicked on. They are used to help us measure the effectiveness of campaigns and advertising.
- If you access our services from a mobile device
- We may collect a unique device identifier assigned to that device, geo-location data, and other transactional information for that device. We may also use the unique identifier to validate free trials, for example.
Usage of services
To collect, use and store information about your usage of our services, website, such as pages you have visited, content you have viewed, search queries you have run, and advertisements you have seen or interacted with.
To provide relevant content
The content on our websites and in our communications with you may be adjusted depending on what we know about the content, products and services that you like. This means we can highlight content and articles that we believe will be of interest to you. We provide personalisation by using cookies, IP addresses, web beacons, URL tracking and mobile app settings.
Most modern browsers are set to accept cookies by default, but you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser.
Controlling OBA cookies
The ‘Your Online Choices’ website provides more information about controlling cookie it also provides an easy way to opt out of behavioural advertising from each (or all) of the networks represented by the European Interactive Digital Advertising Alliance Your ad choices.
Controlling Flash cookies
You can manage the use of Flash technologies with the Flash management tools available at Adobe’s website, at adobe.com/devnet/flashplayer/articles/privacy.html.
Controlling web beacons
You can prevent web beacons from tracking your activity, although you won’t be able to decline receiving them in emails. For information about managing your cookie options, please click Here.
Please note that by blocking any or all cookies you may not have access to certain features, content, or personalisation available on our website.
maintaining the trust and confidence of its customers.
Information collected is not sold, rented or traded with other companies and businesses for marketing purposes.
Collection and Use of Personal Information
Personal information means any information that may be used to identify you, such as, your name, title, phone number, email address, or mailing address.
When you place an order, enquire about a product or our services, we will ask for certain personal information. We use this information to help us provide you with the best service.
The information that we collect may consist of: Full name, email address, phone numbers and various types of other data, such as your address.
We collect this data in order to:
- Process and fulfil your order
- Help us identify you and any accounts you hold with us
- Reply to your enquiries
- Prevent and detect fraud
- Notify you of any changes to our services or website that may affect you
- Improve our service
- Keep in contact with you (please see Marketing below)
If you have given permission, we will keep in touch with you with the occasional update about our product and services. These preferences can be changed at any time by emailing [email protected]
Access to Your Personal Information
You are entitled to access the personal information that we hold on, rectify any inaccuracies or ask for it to be erased (unless there is a legal obligation for us to retain it). You can request a copy of
this information by emailing [email protected]